Reference Services within the Library & Remote Assistance

Zoom Video Chat with a Librarian

The Reference Desk has migrated to Zoom. In accordance with the guidelines, and until further notice, assistance in searching for information will be provided through Zoom. Send us a WhatsApp message to 054-3933090, or write to us at This email address is being protected from spambots. You need JavaScript enabled to view it., and we will connect you immediately to a conversation with a librarian. The service is provided from Sunday to Thursday between 08:00 and 18:00.

The service is tailored to the changing individual needs and abilities of our clients, and focuses on providing tools for locating information independently. The service includes:

- A reference interview to determine the patron's information needs. 

- Locating the appropriate information and retrieving it. 

- Providing expertise on independent information searches.

Remote Assistance

The library encourages the promotion of information literacy among users and independent use of the library and its resources. For this purpose, our online trainings, videos, and guides are available online. Assistance is provided at the library reference desk and via remote reference services. You are welcome to contact us through:

 - Email

 - Chat and WhatsApp

- 1 X 1 Reference service for faculty members engaged in academic research and graduate students.


reference service

Zoom Video Chat with a Librarian library  whatsapp

© 2020 University of Haifa - the Library, all rights reserved / 199 Aba Khoushy Ave., Mt. Carmel, Haifa 3498838 / Contact us / 972-4-8240289
Live chat