{"id":9991,"date":"2025-06-23T13:33:28","date_gmt":"2025-06-23T10:33:28","guid":{"rendered":"https:\/\/lib.haifa.ac.il\/library-assessment\/"},"modified":"2025-08-28T09:41:06","modified_gmt":"2025-08-28T06:41:06","slug":"library-assessment","status":"publish","type":"page","link":"https:\/\/lib.haifa.ac.il\/en\/library-assessment\/","title":{"rendered":"Library Assessment"},"content":{"rendered":"\t\t
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Library Assessment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Library Assessment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The Library Assessment Team has been operating since 2007, in order to evaluate the library’s services and evaluate how users perceive them. The team conducts a variety of surveys, usability tests and focus groups, and monitors the implementation of the results.<\/p>

Among the areas examined: the physical environment, identification of user needs, collections, interfaces to access content, and remote services.<\/p>

Among the activities performed:\u00a0In-Library Use Surveys, Wayfinding, Focus Groups, Satisfaction Surveys, Usability Studies, a Non-Users’ Survey and an Organizational Climate Survey.\u00a0Link to the “Library Assessment<\/a>” entry in Wikipedia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Reports <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Library Survey 2020<\/a><\/p>

Usability Report on the Primo New User Interface<\/a><\/p>

Report of the 11th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Edinburgh, Scotland<\/a><\/p>

Library Use Survey 2015<\/a><\/p>

Results of the 2014 Usability Report<\/a><\/p>

Library Satisfaction Survey 2014<\/a><\/p>

Usability Report 2013<\/a><\/p>

10th Northumbria International Conference on Performance Measurement in Libraries and Information Services<\/a><\/p>

LibQUAL 2013 Survey<\/a><\/p>

Usability study on the library web site Feb. 2013 (report in Hebrew)<\/a><\/p>

In Library Use survey Jun 2011 (in Hebrew)<\/a><\/p>

Library Assessment Conference Oct 2010<\/a><\/p>

Non Users Final Report May 2010 (in Hebrew)<\/a><\/p>

Usability library website Jan. 2010 (in Hebrew)<\/a><\/p>

Usability library website Jun. 2009 (in Hebrew)<\/a><\/p>

Focus Groups on the Physical Aspects of the Library (prior to the renovation) by Lina Zilberberg 2009 (in Hebrew)<\/a><\/p>

Report of 8th Northumbria International Conference on Performance Measurement in Libraries and Information Services, by Dr. Lynne Porat. Aug 2009<\/a><\/p>

LibQUAL+\u00ae Lite Spring 2009 survey results<\/a><\/p>

Wayfinding Study Aug.-Sep. 2008 (in Hebrew)<\/a><\/p>

In-Library Use Survey Jul.2008 (in Hebrew)<\/a><\/p>

Usability Library website June 2008 (in Hebrew)<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Presentations <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\u00a0Assessment Team\u00a0 2007-2024 Review\u00a02024<\/a><\/p>

Primo New UI – Not Just for Undergrads: A usability study – presented at IGeLU 2018, Prague, Czech Republic. August 2018\u00a0<\/a><\/p>

Report on International Performance Measurement Conference 12.8.13<\/a><\/p>

Using LibQUAL+ to meet strategic objectives at the University of Haifa – presented at LibQUAL+ Exchange Workshop, 10th Northumbria Conference on Performance Measurement, 22.7.13.<\/a><\/p>

University of Haifa Library Assessment Activities – presented at Israeli Library Managers Forum meeting, January 2009<\/a><\/p>

LibQUAL Lite in Hebrew – presented at 8th Northumbria International Conference on Performance Measurement, August 2009, Florence<\/a><\/p>

Results of the 2008 LibQUAL survey – presented to University of Haifa Library Department Heads, September 2009<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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You said...We did <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You said…We did 2015<\/a><\/p>

You said…We did 2013<\/a><\/p>

You said…We did 2012<\/a><\/p>

You said…We did 2010<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Library Publications <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Harvard University library seeks advice from our Library Assessment Team\u00a0Library Assessment Team<\/a> Dec.2015 (in Heb & Eng.)<\/p>

3rd International Library Assessment Conference held in Baltimore.\u00a0Dr. Lynne Porat Library Assessment Team<\/a> Oct. 2010\u00a0<\/p>

LQ \u2013 Library Satisfaction Survey Results.\u00a0Dr. Lynne Porat Library Assessment Team<\/a> Mar. 2010<\/p>

Results of In-Library Use Survey.\u00a0Dr. Lynne Porat and Michal Gershtein, Library Assessment Team<\/a>,Jan. 2009<\/p>

The Library Assessment Team\u00a0Dr. Lynne Porat ,<\/a> July 2009<\/p>

In-library Use” Questionnaire.\u00a0Michal Gershtein and Dr. Lynne Porat, Library Assessment Team,<\/a> Sep.2009<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Articles about library assessment <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Beck, S. G. (1996). Wayfinding in libraries. Library Hi Tech, 14(1), 27-36.<\/p>\n

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Berger, K. W., & Hines, R. W. (1994).\u00a0What does the user really want? The library user survey project at Duke University<\/a>. The Journal of Academic Librarianship, 20(5-6), 306-309.<\/p>\n

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Brown, J. M. (2010).\u00a0Informal assessment for library middle managers.<\/a>\u00a0Library Leadership and Management, 24(1), 18-22.<\/p>\n

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Cook, C. (2002). The maturation of assessment in academic libraries: The role of LibQUAL+. Performance Measurement and Metrics, 3(2), 40-42.<\/p>\n

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Cook, C., Heath, F., & Thompson, B. (2002). Score norms for improving library service quality: A LibQUAL+tm study. Portal. Libraries and the Academy, 2(1), 13-26.<\/p>\n

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Cook, C. & Maciel, M. (2010)\u00a0A Decade of Assessment at a Research-Extensive University Library Using LibQUAL+\u00ae\u00a0<\/a>Research Library Issues: A Bimonthly Report from ARL, CNI and SPARC, 271, 4-12.<\/p>\n

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Eaton, G. (1991). Wayfinding in the library: Book searches and route uncertainty. RQ, 30(4), 519-527.<\/p>\n

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Glitz, B. (1997).\u00a0The focus group technique in library research: An introduction<\/a>. Bulletin of the medical library association, 85(4), 385.<\/p>\n

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Higa-Moore, M. L., Bunnett, B., Mayo, H. G., & Olney, C. A. (2002).\u00a0Use of focus groups in a library’s strategic planning process<\/a>. Journal of the Medical Library Association, 90(1), 86.<\/p>\n

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Hiller, S. & Porat, L. (2011).\u00a0Academic library as a place: Users and uses.<\/a>\u00a0In S. Graham Margaret & Thornton (Ed.), Proceedings of the 8th Northumbria international conference on performance measurement in libraries and information services (pp. 263-273). Newcastle upon Tyne, UK: Northumbria University Press.<\/p>\n

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Hiller, S. (2001).\u00a0Assessing user needs, satisfaction, and library performance at the University of Washington ibraries<\/a>. Library Trends, 49, 4.<\/p>\n

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Hiller, S. (2002).\u00a0How different are they? A comparison by academic area of library use, priorities, and information needs at the University of Washington<\/a>. Issues in Science and Technology Librarianship, 33.<\/p>\n

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Hiller, S., & Self, J. (2004).\u00a0From measurement to management: Using data wisely for planning and decision-making.\u00a0<\/a>\u00a0Library Trends, 53(1), 129-155. Horan, M. (1999).<\/p>\n

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Horan, M. (1999). What students see: Sketch maps as tools for assessing knowledge of libraries. The Journal of Academic Librarianship, 25(3), 187-201.<\/p>\n

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Kyrillidou, M. (2009).\u00a0Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The “LibQUAL+\u00ae Lite” randomized control trial (rct).<\/a>\u00a0Unpublished PhD., University of Illinois at Urbana-Champaign.<\/p>\n

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Leitao, B. J., & Verguerio, W. (2000). Using the focus group approach for evaluating customers’ opinions: The experience of a Brazilian academic library. New Library world, 101, 60-65.<\/p>\n

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Porat, L. (2016).\u00a0User feedback as a management tool in academic libraries: a review<\/a>.\u00a0Performance Measurement and Metrics, 17(3). 214-223<\/p>\n

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Porat, L. (2013).\u00a0Marketing and Assessment in Academic Libraries: A Marriage of Convenience or True Love?\u00a0<\/a>Evidence Based Library and Information Practice, 8(2). 60-67.<\/p>\n

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Thompson, B., Cook, C., & Thompson, R. L. (2002). Reliability and structure of LibQUAL+ tm scores: Measuring perceived library service quality. portal: Libraries and the Academy, 2(1), 3-12.<\/p>\n

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Thompson, B., Kyrillidou, M., & Cook, C. (2009a).\u00a0Equating scores on” lite” and long library user survey forms: The LibQUAL+ lite randomized control trials.<\/a>\u00a0Performance Measurement and Metrics, 10(3), 212-219.<\/p>\n

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Thompson, B., Kyrillidou, M., & Cook, C. (2009b).\u00a0Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The “LibQUAL+ up\/up lite” example<\/a>. Performance Measurement and Metrics, 10(1), 6-16.<\/p>\n

Thompson, B., Kyrillidou, M., & Cook, C. (2010). Does using item sampling methods in library service quality assessment compromise data integrity or zone of tolerance interpretation? A LibQUAL+\u05b2\u00ae Lite study, LibraryAssessment Conference: Building Effective, Sustainable, Practical Assessment. Baltimore MD. Baltimore, USA<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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International Conference <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Library Assessment Conference, Baltimore, USA Oct. 2010\u00a0Dr. Lynne Porat<\/a><\/p>

Academic Library as Place: Users and Uses\u00a0Steve Hiller and Dr. Lynne Porat<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Team Members<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sorin Solomon<\/strong>, Library Information System Team<\/p>

Dr. Yariv Shock<\/strong>, Reference<\/p>

Michal Rubin<\/strong>, Digital Content and Special Collections<\/p>

Liat Shalel<\/strong>, Technical Service<\/p>

Yair Even-Zohar<\/strong>, Reference<\/p>

Nir Zinger<\/strong>, Library Information System Team<\/p>

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Library Assessment Library Assessment The Library Assessment Team has been operating since 2007, in order to evaluate the library’s services and evaluate how users perceive them. The team conducts a variety of surveys, usability tests and focus groups, and monitors the implementation of the results. Among the areas examined: the physical environment, identification of user […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-9991","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/lib.haifa.ac.il\/en\/wp-json\/wp\/v2\/pages\/9991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lib.haifa.ac.il\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lib.haifa.ac.il\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lib.haifa.ac.il\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/lib.haifa.ac.il\/en\/wp-json\/wp\/v2\/comments?post=9991"}],"version-history":[{"count":0,"href":"https:\/\/lib.haifa.ac.il\/en\/wp-json\/wp\/v2\/pages\/9991\/revisions"}],"wp:attachment":[{"href":"https:\/\/lib.haifa.ac.il\/en\/wp-json\/wp\/v2\/media?parent=9991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}